Privacy Policy
How we collect, use, and protect personal information at The Student Lodge.
Last updated: 20 February 2026. This page provides general privacy information for website visitors, enquirers, and residents. For tenancy-specific documents, please refer to your signed agreement.
1. Who We Are
The Student Lodge Lettings Company Limited is the data controller for personal information collected through our website, enquiry forms, booking processes, and customer communications.
2. What Information We Collect
- Identity and contact information, such as your name, phone number, and email address.
- Booking and tenancy details, including room preferences and contract records.
- Payment and transaction records where required for billing and compliance.
- Website usage data, such as pages visited and form interactions.
- Communication history when you email, call, or message our team.
3. How We Use Your Information
- To respond to enquiries and arrange viewings.
- To process bookings, tenancy administration, and resident support.
- To handle payments, security, and fraud prevention checks.
- To improve our website, services, and resident experience.
- To send important booking or tenancy updates.
4. Lawful Basis for Processing
We process personal information on one or more lawful bases: contract performance, legal obligation, legitimate interests, and consent (where specifically requested, such as optional marketing preferences).
5. When We Share Data
We only share personal information where necessary and proportionate, including with trusted service providers (for example IT hosting, payment services, compliance services, and maintenance systems), and where required by law or regulatory obligation.
6. How Long We Keep Data
Data is retained only for as long as required for the purpose collected, legal compliance, dispute resolution, and auditing. Retention periods vary by record type (e.g., enquiry records, tenancy files, and financial records).
7. Your Data Rights
You may request access, correction, deletion, restriction, objection, or portability of your personal data where applicable by law. You can also withdraw consent for consent-based processing at any time.
8. Cookies and Analytics
Our website may use cookies and analytics tools to understand usage and improve performance. You can control cookies through your browser settings. Essential cookies are required for core website functionality.
Our live chat service is provided by Lettivo. When you use the chat feature, your messages and any personal details you provide are processed by Lettivo in accordance with their privacy policy.
9. Contact and Complaints
For privacy requests, contact us at info@thestudentlodge.co.uk. If you remain unhappy with how your data is handled, you may contact the UK Information Commissioner's Office (ICO).