Complaints Policy
How to make a complaint and what happens next.
How to complain
Contact the team using the details below. Say what happened, when it happened and what you would like us to do about it.
What happens next
- We acknowledge your complaint within 5 working days.
- You receive a full written response within 15 working days.
Non-disclosure agreements
We do not use non-disclosure agreements.
Contact the team
- Call 0115 77 22 111
- Email info@thestudentlodge.co.uk
- Write to New Brook House, 2nd Floor, 385 Alfreton Road, Nottingham NG7 5LR
This policy was last reviewed in July 2026.