Cancellation Policy

Clear guidance on cancellation timing, fees, and replacement tenant requirements.

Policy reference: This page summarizes our live cancellation policy and should be read alongside your signed contract. For contractual interpretation, please refer to Terms & Conditions clause 5.2.

Policy Summary

If your circumstances change, cancellation outcomes depend on timing relative to your contract start date and whether a suitable replacement tenant is secured.

Within 7 Working Days Full deposit refund (before contract start date).

After 7 Days, Before 31 July £75 cancellation fee, remaining £24 refunded.

After Contract Start Release only via approved replacement tenant.

1. Cancellation Before Contract Start Date

Within 7 working days of deposit payment

If you cancel within 7 working days of paying your deposit and before your contract start date, your deposit can be refunded in full.

After 7 working days but before 31 July

If you cancel after 7 working days of paying your deposit, but before 31 July, a £75.00 cancellation fee applies and the remaining £24.00 is refunded.

If you cancel after 31 July, your full deposit is retained to cover the cost of re-advertising your room. You may remain liable for rent depending on whether a replacement tenant is found.

2. Cancellation After Contract Start Date

If your contract has already started, the standard route to release is finding a replacement tenant.

The replacement tenant must pay the deposit and sign the contract.
Where approved, outstanding rent can be transferred to the replacement tenant's account.
We reserve the right to refuse any proposed replacement tenant if they are deemed unsuitable for the accommodation.

Please review Terms clause 5.2 for full detail and legal wording.

3. How to Submit a Cancellation Request

Email your request to info@thestudentlodge.co.uk with your full name, booking reference, and room/building.
State whether your contract has started and, if relevant, share replacement tenant details.
Our team will confirm next steps, amounts due, and any refund timeline in writing.

4. Important Notes

This page is an operational summary for guidance and convenience.
Contract terms prevail in the event of any conflict or ambiguity.
Policy figures and timelines are based on the published cancellation policy at the time of writing.